Frequently asked questions

Answers about accounts, the Designer, solicitation responses, team workspaces, billing, and security. If you cannot find what you need, the Support page can reach a human.

You will need your own free SAM.gov API key

SAM Submit searches SAM.gov with each subscriber's own SAM.gov API key, so your lookups always run on your own daily allowance. It is free with a SAM.gov account and takes about five minutes to set up.

Step-by-step instructions

Getting started

Solicitation responses

Teams and organizations

Billing, plans, and limits

Security and data

Troubleshooting

Still stuck? Contact support and we will help.

Frequently asked questions

Getting started

What is Sam Submit?

Do I need an account to look around?

How do I create an account?

Do I need my own SAM.gov API key?

What should I do first after signing up?

Where do I find my UEI or CAGE code?

Solicitation responses

Which solicitation types are supported?

How does solicitation classification work?

What is a submission package?

Can I choose which files go in the ZIP?

Can I save a package and come back to it?

Does Sam Submit submit the response to the government for me?

Teams and organizations

What is an organization workspace?

How do I add a colleague?

What access levels exist?

What is the Primary Admin?

Can I see what my team has been doing?

Billing, plans, and limits

Is there a free plan?

How much can I do each month?

Are there daily usage limits?

How do I change or cancel my subscription?

Security and data

Who can see my documents?

Where is my data stored?

What happens when someone leaves the company?

Can I permanently delete my data?

Troubleshooting

Why do I see a sign-in prompt when I try to download?

Why is my text smaller or larger than expected in the PDF?

My template looks crowded after an update. What happened?

Where do I report a problem?